If Your Bill Is Overdue
The due date for all bills is seventeen (17) days after the bill is postmarked. For residential and general service customers, a late fee of 10% of the first $3.00 or less, plus 3% on the net in excess of the first $3.00 will be assessed to all bills received after the due date. If any delinquent balance exists, all payments the Cooperative receives shall first be applied to the delinquency. For all other customer classes, the late payment charge shall be five percent (5%) of the current bill unless the customer’s contract for service establishes different terms.
It is important that you contact us when your bill is overdue - we will make an effort to help you make payment arrangements.
If you fall on hard times and find that you cannot pay your bill, there may be additional help available to you. Contact your township trustee or church for assistance. If you are not sure which township you are in, use this map to find out.
You may also qualify for a government Energy Assistance Program through Jasper County Community Services, Inc. at 219.866.8071.