Payment Assistance

If Your Bill is Overdue

The due date for bills is the 17th of the month
For residential and general service customers, a late fee of 10% of the first $3 or less, plus 3% on the net in excess of the first $3 will be assessed to all bills received after the due date
If any delinquent balance exists, all payments the Cooperative receives shall first be applied to the delinquency
For all other customer classes, the late payment charge shall be 5% of the current bill unless the customer’s contract for service establishes different terms
It is important that you contact us when your bill is overdue – we will make an effort to help you make payment arrangements

If you fall on hard times and find that you cannot pay your bill, there may be additional help available to you
Jasper County Community Services manages the Energy Assistance Program (EAP) at (219) 866-8071
Contact your township trustee or church for assistance – If you are not sure which township you are in, use the Township Map (JPG) to find out
The Salvation Army program, Helping Hands, may be able to provide assistance – Call them at (219) 394-2339
If you would like to assign and ‘Authorized Person’ to help manage your account please fill out the Authorization to Release Account Information Form